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What are the delivery options?

Free delivery is available on all orders over £50 excluding derivery charge.  Orders under £50 will be charged based on weight and will vary between £1.99 and £3.99, this will be displayed in the shopping cart.

We use Royal mail and other reputable couriers for all of our deliveries.

 

When will my order arrive?

Our standard delivery offer is within 5 working days but we normally deliver within 3. 

Our delivery service may be slightly longer during the holiday period and we will not be responsible for any delays caused by the postal system.

 

Will you tell me when my order has been dispatched?

Yes, we will send you a confirmation email once your order has been despatched.

 

My order has not arrived?

Please allow 3 working days from when you receive your despatched item email.  If your item has not been attempted for delivery within this period please contact us within 10 working and we can send out a replacement item. 

 

What happens if I change my mind?

The majority of our items are made to order and if the item has already been personalised we will not be able to cancel or amend the order.  If we are made aware of any changes or cancellation of the order prior to it being made, we will be able to fulfil your request.

 

Can I get a Refund?

For our made to order items we will only refund faulty items. Items with no personalisation will be refunded if returned in the original packaging with the buyer responsible for any shipping cost. Please note your statutory rights are not affected.

 

My Items has been received faulty?

We are sorry to hear your item is faulty.  All items are checked prior to despatch but in the unlikely event you have received a faulty item please contact us within 7 working days of receiving the item.

 

You don’t have a design or item I am looking for on your site can you still help me?

Yes, we can help.  We will try to locate the design or item you are after and create a bespoke item for you.  Pricing and delivery times will be provided at the time with instructions on how to make payment.

 

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